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BLIZZARD RESOLUTION OF DISPUTES - NORTH AMERICA
Terms for the resolution of Disputes for residents of United States, Canada, Mexico, Australia, New Zealand, Singapore, Thailand and Malaysia:
a. Binding Arbitration. If you and Blizzard are unable to resolve a Dispute through informal negotiations, either you or
Blizzard may elect to have the Dispute (except those Disputes expressly excluded below) finally and exclusively resolved by
binding arbitration. Any election to arbitrate by one party shall be final and binding on the other. YOU UNDERSTAND THAT ABSENT
THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted
under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA's
Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available that the AAA
website www.adr.org. The determination of whether a Dispute is subject to arbitration shall be governed by the Federal
Arbitration Act and determined by a court rather than an arbitrator. Your arbitration fees and your share of arbitrator
compensation shall be governed by the AAA Rules and, where appropriate, limited by the AAA Consumer Rules. If such costs
are determined by the arbitrator to be excessive, Blizzard will pay all arbitration fees and expenses. The arbitration
may be conducted in person, through the submission of documents, by phone or online. The arbitrator will make a decision
in writing, but need not provide a statement of reasons unless requested by a party. The arbitrator must follow applicable
law, and any award may be challenged if the arbitrator fails to do so. Except as otherwise provided in this Agreement, you
and Blizzard may litigate in court to compel arbitration, stay proceeding pending arbitration, or to confirm, modify,
vacate or enter judgment on the award entered by the arbitrator.
b. Restrictions. You and Blizzard agree that any arbitration shall be limited to the Dispute between Blizzard and you individually. To the full extent permitted by law, (1) no arbitration shall be joined with any other; (2) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (3) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
c. Exceptions to Informal Negotiations and Arbitration. You and Blizzard agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (1) any Disputes seeking to enforce or protect, or concerning the validity of, any of your or Blizzard's intellectual property rights; (2) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy or unauthorized use; and (3) any claim for injunctive relief.
d. Location. If you are a resident of the United States, any arbitration will take place at any reasonable location within the United States convenient for you. For residents outside the United States, any arbitration shall be initiated in the County of Los Angeles, State of California, United States of America. Any Dispute not subject to arbitration (other than claims proceeding in any small claims court), or where no election to arbitrate has been made, shall be decided by a court of competent jurisdiction within the County of Los Angeles, State of California, United States of America, and you and Blizzard agree to submit to the personal jurisdiction of that court.
e. Governing Law. Except as expressly provided otherwise, this Agreement shall be is governed by, and will be construed under, the Laws of the United States of America and the law of the State of Delaware, without regard to choice of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. For our customers who access the Service from Canada, Australia, Singapore, the Member Countries of the European Union, the Republic of Korea, Republic of China (Taiwan), or New Zealand, other laws may apply if you choose not to agree to arbitrate as set forth above, and in such an event, shall affect this Agreement only to the extent required by such jurisdiction. In such a case, this Agreement shall be interpreted to give maximum effect to the terms and conditions hereof. If you access the Service from New Zealand, and are a resident of New Zealand, The New Zealand Consumer Guarantees Act of 1993 ("Act") may apply to the Game and/or the Service as supplied by Blizzard to you. If the Act applies, then notwithstanding any other provision in this Agreement, you may have rights or remedies as set out in the Act which may apply in addition to, or, to the extent that they are inconsistent, instead of, the rights or remedies set out in this Agreement. Those who choose to access the Service from locations outside of the United States, Canada, Australia, Singapore, the Member Countries of the European Union, the Republic of Korea, Republic of China (Taiwan), or New Zealand, do so on their own initiative contrary to the terms of this Agreement, and are responsible for compliance with local laws if and to the extent local laws are applicable.
f. Severability. You and Blizzard agree that if any portion of this Schedule 4 is found illegal or unenforceable (except any portion of Schedule 4(d)), that portion shall be severed and the remainder of the Section shall be given full force and effect. If Schedule 4 (d) is found to be illegal or unenforceable then neither you nor Blizzard will elect to arbitrate any Dispute falling within that portion of Schedule 4 (d) found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the County of Los Angeles, State of California, United States of America, and you and Blizzard agree to submit to the personal jurisdiction of that court.
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