Call Center Representative (Austin, Texas)

Blizzard Entertainment is looking for experienced call center representatives with strong customer service skills. Our billing and account services department assists customers with account-related issues via phone and email, and answers questions about Blizzard Entertainment products.

Applicants must be able to work full-time at our customer service center in Austin, Texas. Hours for this position may vary, and applicants may be required to work weekends - evening shifts are available. This is a temporary position (40 hours per week) with the possibility of becoming a regular-status employee. There are no internship-level positions open at this time.

Blizzard Entertainment offers a dynamic and challenging environment with opportunity for growth.

Responsibilities

• Assist customers with inquiries and issues relating to Blizzard Entertainment products and customer accounts via phone and email.
• Investigate written inquiries/issues and respond/resolve accordingly.
• Perform data entry and order processing functions.
• Provide information to customers on account status, transactions, and billing issues.

Requirements

• Excellent customer service skills
• Strong computer and Internet experience
• Ability to work well under pressure
• Strong multi-tasking ability
• Detail-oriented work ethic
• Experience working with confidential customer account information

Pluses

• 1+ years of call center experience
• Knowledge of Blizzard Entertainment games and MMORPGs
• Ability to speak Spanish

Please send a cover letter, resume, and salary history to BillingJobsAustin@Blizzard.com

We are currently considering local candidates only for this position; relocation assistance is not available. No follow-up calls or e-mails, please.

This is a full-time position in Austin, Texas.

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