Telecom and Audio/Video Administrator

Blizzard Entertainment is looking for an experienced telecom and audio/video administrator to maintain various phone, audio, and video systems in our Irvine, California offices. We offer a fun, creative, and technically challenging environment with excellent compensation and a full range of benefits.

A successful candidate will have a strong customer service focus and will demonstrate the ability to work independently as well as to function effectively as part of a team. The candidate should also be detail-oriented with solid documentation skills.

Responsibilities:

• Perform basic phone and audio/video setup and maintenance.
• Handle installations, removals, and voice mail additions for interoffice moves and new employees.
• Maintain and update a database with all employee phone data.
• Maintain HD video conference system for international conference meetings.
• Maintain up-to-date call center equipment.
• Assist users with RADs (remote answering devices for hold recordings) and other changes/updates to call center messaging that require immediate action.
• Handle cell phone / Blackberry justification, policies, purchase, tracking, and setup.
• Perform audio/video support for conference rooms, media/training rooms, meetings, and presentations
• Maintain and update audio/video equipment for peak performance and user-friendliness.

• 2 years PBX experience (VOIP and call centers) and experience supporting high-end audio/video equipment
• Familiarity with VOIP phone systems, high-end boardroom audio/video equipment, and Blackberry or Activesync

• At least one year experience supporting ACD systems for a call center
• Basic networking knowledge
• Experience with Cisco VOIP/Call Centers, AMX, Control4, Tandberg, or Polycom equipment

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