Technical Support Representative (Austin, Texas)

Blizzard Entertainment is seeking customer-focused individuals to provide technical assistance to gamers via telephone support. This position is for an experienced computer user with a strong background in customer service. The ideal candidate has excellent oral and written communication skills and is familiar with Windows-based operating systems, computer hardware, and networking. World of Warcraft experience is a plus, as is familiarity with our Diablo, StarCraft, and other Warcraft games.

This is a temporary position (40 hours per week) with the possibility of becoming a regular-status employee. The position is located at our customer service center in Austin, Texas. There are no internship-level positions open at this time.

Blizzard Entertainment offers a fun, creative, and technically challenging environment with opportunity for growth.

Requirements

• Passion for games
• Customer service experience
• Strong knowledge of Windows-based operating systems
• Excellent communication and troubleshooting skills
• Experience with sound cards, video cards, and networking
• Positive work ethic
• Good typing skills
• Team-player attitude

Plusses

• Call-center experience
• Knowledge of the Macintosh-based operating systems
• Familiarity with Blizzard Entertainment games

We are currently considering local candidates only for this position; relocation assistance is not available. No follow-up calls or e-mails, please.

This is a full-time position in Austin, Texas.

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