Customer Service Representative (Austin, Texas)

Blizzard Entertainment is looking for experienced customer service representatives to serve as In-Game Support Representatives for our massively multiplayer online role-playing game (MMORPG), World of Warcraft.

In-Game Support Representative's are customer service specialists who offer support to our customers within our World of Warcraft. Their main role is to provide assistance and guidance to players through a typed-chat client. IGSR's will serve as the direct link between Blizzard and its customers. Additionally, IGSR's will be responsible for in-game customer support, as well as email-based customer support. The ideal candidate is an experienced customer service representative who is very organized, with excellent communication and customer service skills. MMORPG experience is a plus.

These are hourly full-time positions (40 hours per week) at our office in Austin, Texas. Shift hours and days may vary. The In-Game Support Department is open 24 hours per day, 7 days per week. Please note that applicants must be able to work additional (overtime) hours and weekends as needed. Please note that there are no internship-level positions open at this time.

Blizzard offers a fun, creative, and technically challenging environment with excellent compensation.

Requirements

• Excellent customer service, typing, spelling, and communication skills
• Must have a passion for games
• Previous experience as a GM for an existing MMORPG a big plus, but not required

Please send a cover letter, resume, and salary history to GMJobsAustin@blizzard.com.

No follow-up calls or e-mails, please..

Blizzard has partnered with a third party staffing agency for temporary positions, so your resume and contact information may be forwarded for consideration for this position

Relocation services or compensation will not be available for this position.